Our Process – HOW WE WORK

Our Process

We believe in full transparency and that problems only arise when expectations differ. Since customer satisfaction is our priority, this page is here to explain the Brick Restoration work flow so you know exactly what to expect should you decide to work with us.

We also feel that once you are aware of the our process and strategy, you'll decide that we are the right masonry contractor for you

The First Step

We provide a few different ways to schedule your free estimate and consultation. Whether you call, email, or send us an online request we can get you taken care of.

Our online request page is great for expediting the appointment process. You can easily upload up to 5 pictures of your repair along with a detailed description.

Once we receive your request, either Sheila, Nicole or Diana will promptly reach out to schedule an appointment for an estimate. We will coordinate a date and time frame for one of our Restoration Specialist to  meet with you and inspect your masonry issues to provide the proposal.

We do encourage you to be available to meet with the Restoration Specialist during the consultation. This allows us to fully communicate our suggestions and reduce miscommunication during the project.

No Job Too Small

Don’t hesitate to call us no matter how small the job is.

We can even help with a single crack!

We do have a minimum charge of $350 for any job.

However, if you only have a single crack, and you want to go with the experts, our restoration specialists may suggest minor additional work so that you get the best bang for your buck.

Or Too Big

We have the expertise, man-power and infrastructure to handle large and complex projects too.

We are also fully insured and can provide all additional documents needed to hire us.

The Estimate

A thorough and detailed proposal, that we can stand behind, takes time to prepare properly.

However, we do aim to have the proposals in your hands within 24 hours.

Often we are able to provide estimates on the spot depending on the project or repair. Sometimes we can provide you with a proposal without having to wait for an appointment.

Mailbox, whether they are repairs or new construction, can usually be priced the same day.

Approving Your Bid

We cannot add your project to the schedule until you have reviewed and approved the proposal.

Of course, our technicians are always available to answer your questions and address any concerns you may have about the scope of work to be done.

Once we have received your approval, we’ll begin sourcing any special materials, such as matching bricks that may be needed to complete your projects.

Job Scheduling

Brick Restoration’s standards and expertise are in high demand.

So in the busy seasons, we may experience some extended wait times.

Due to the commitment to our standards and doing every job right, we may be up to 2-3 weeks out before we can begin your project.

However, we do understand that sometimes emergencies can happen and you simply cannot wait that long.

If this is the case, please give us a call and we’ll be more than happy to see if and how we can help.

Not For Everyone

Unfortunately, if you’re looking for same-day or next-day brick work, we will most likely not be able to meet your deadline.

However, if you’re looking for quality workmanship and believe in getting the work done right, then we are a good fit.

Many of our jobs actually involve redoing the work of another contractor who was both cheap and fast.

“Many of our jobs actually involve redoing the work of a contractor who was both cheap and fast.”

It might take up to a few weeks for us to begin the work on your project but we can guarantee that you won’t be disappointed.

See What We Do

crack repair before and after

Repairs & Restorations

From minor cracks to major structural damage, we focus on precise brick and mortar matching for an undetectable repair.

masonry contractors

Masonry Installations

Add some character to your property with a variety of masonry installations. Patios, walkways, interior brick walls, outdoor kitchens and much more.

Decorative Wash & Slurries

White wash, German smear, and slurry. We can guide you on these trendy techniques for changing the look of your home.

rare and antique brick cloning service

Brick Matching

We offer a brick locating and cloning service for rare, antique, or discontinued bricks.

Monument Signs

We provide repair and new construction services as well as maintenance to better serve your community’s needs.

Brick Perimeter Fences

We pioneered the industry’s first program to assess, restore, and maintain brick perimeter fences, reducing lifetime costs for communities.

Contact us for a free estimate for your next project!

Contact us for a free estimate for your next project!

Happy thanksgiving! Beginning ON WEDNESDAY, 11/23 at 12:00 PM CST, our houston & dfw offices will be closed. our normal business hours resume on 11/28.