We believe in full transparency and that problems only arise when expectations differ. Since customer satisfaction is our priority, this page is here to explain the Brick Restoration work flow so you know exactly what to expect should you decide to work with us.
We also feel that once you are aware of the our process and strategy, you'll decide that we are the right masonry contractor for you.
The First Step
We provide a few different ways to schedule your free estimate and consultation. Whether you call, email, or send us an online request we can get you taken care of.
Our online request page is great for expediting the appointment process. You can easily upload up to 5 pictures of your repair along with a detailed description.
The Estimate
A thorough and detailed proposal, that we can stand behind, takes time to prepare properly.
Mailboxes, whether they are repairs or new construction, can usually be priced the same day.
Approving Your Bid
We cannot add your project to the schedule until you have reviewed and approved the proposal.
Of course, our technicians are always available to answer your questions and address any concerns you may have about the scope of work to be done.
Once we have received your approval, we’ll begin sourcing any special materials, such as matching bricks that may be needed to complete your projects.
Scheduling The Job
Brick Restoration’s standards and expertise are in high demand. So in the busy seasons, we may experience some extended wait times.
Due to the commitment to our standards and doing every job right, we may be up to 2-3 weeks out before we can begin your project.
However, we do understand that sometimes emergencies can happen and you simply cannot wait that long. If this is the case, please give us a call and we’ll be more than happy to see if and how we can help.
